Our insulated courier boxes are like mini fridge freezers that have been specially designed for up to 48 hour transport time. Each pack keeps the other pack cold – a bit like when we huddle together... but to keep warm!

We've tested the cardboard (coated it in a potato starch to repel water), the recycled polystyrene (the optimum thickness to work with our packs) and durability (placing the boxes in 24 hour rain and 24 hour direct sunlight).

As our products are perishable, if DPD cannot deliver your order within 48 hours the food will be disposed of. This way we ensure your delivered order is suitable for consumption.

We do everything possible to ensure that your food arrives frozen. If it arrives defrosted around the edges, put it straight into your freezer. Provided the tubs are still cold to the touch, at 4°C or below, you can safely refreeze and use as normal.

On the rare occasion that some of your packs arrive completely defrosted or you are unable to freeze, they will keep for 4 days in the fridge.