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Polystyrene Returns Scheme
Polystyrene Returns Scheme

How to return the packaging and claim your reward

Sophie avatar
Written by Sophie
Updated over a week ago

In return for each batch of polystyrene you send back we'll give you 250 Paw Points (worth £2.50 off your next shop). It's just a little thank you from us for being so PAWsome and helping us to help the environment.

All you need to do is collect a minimum of 5 orders worth of packaging, which is enough to fit into two of our delivery boxes. You simply tape the boxes together so they comes back to us in one parcel.

How does it work?

  1. Take out your delicious raw food and store it in the freezer. Flat pack your clean polystyrene back into box it arrived in

  2. When you can fully fill 2 boxes with polystyrene, tape these together. Don’t forget to include your full name, phone number and email address inside the box!

  3. Email our VIP (Very Important Paws) Team on [email protected] and we will email you a FREE returns label to print*

  4. Remove any old packing labels and attach the Pre-paid Return Postage Label. Make sure the two boxes are taped together securely!

  5. Take your return to any DPD Drop Off Point. You can even drop off at the Post Office

  6. Await confirmation of the return and we will add your 250 Paw Points

*The returns label is valid for use up to 1 month

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