Delivery, Stockists and Local Collections

Where's my parcel and how much are your delivery charges? Do you offer local pickup?

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18 articles in this collection
Written by Sophie and Deborah @ Poppy's Picnic

Where is my delivery?

Track your parcel easily by logging into your account
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Written by Sophie
Updated over a week ago

Delivery info

When we deliver, how much it costs, postcodes covered and notes on Highlands and Islands
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Written by Sophie
Updated over a week ago

Local Collections

Can I pick up from Hound Quarters
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Written by Sophie
Updated over a week ago

I can't seem to checkout, only continue shopping

Why can I not checkout, I can only see continue shopping
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Written by Sophie
Updated over a week ago

Do you offer next day and Saturday deliveries?

Next day and Saturday deliveries
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Written by Sophie
Updated over a week ago

What is your minimum order?

Minimum orders and why we need them
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Written by Sophie
Updated over a week ago

How do I change my delivery date for my upcoming subscription hamper?

Changing delivery times for subscriptions
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Written by Sophie
Updated over a week ago

How do I update my subscription payment method?

Updating card payments for subscriptions
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Written by Sophie
Updated over a week ago

How do I reactivate my subscription?

Pausing and cancelling a subscription
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Written by Sophie
Updated over a week ago

How do I change my email address?

Updating my email address in my account
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Written by Sophie
Updated over a week ago

My food delivery is defrosted. Can I still freeze?

Defrosted or soft to the touch - it's safe to go into the freezer
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Written by Sophie
Updated over a week ago

2022 Bank Holiday Opening Times

Delivery over the holiday periods
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Written by Sophie
Updated over a week ago

Where are your local stockists?

Find a pet shop near you
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Written by Deborah @ Poppy's Picnic
Updated over a week ago

Trials and Samples

Ordering a trial and samples
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Written by Sophie
Updated over a week ago

I've run out of food

My delivery hasn't arrived or I have forgot to order
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Written by Sophie
Updated over a week ago

Why do you use polystyrene?

Polystyrene packaging returns and free Super Sprinkles
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Written by Sophie
Updated over a week ago

Do you deliver to Northern Ireland?

Can I get your food in Northern Ireland
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Written by Sophie
Updated over a week ago

Our Terms and Conditions

Ordering from us
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Written by Sophie
Updated over a week ago